667.7 Miles of Kickstarter Fulfillment

a map showing the driving route used for pocket ops fulfillment from Grand Rapid Michigan to Ft Wayne Indiana to Berea Ohio

667.7. That is the number of miles I traveled yesterday, driving over 13 hours to take care of Pocket Ops fulfillment. If you follow us on Facebook, you might have caught the 3 short videos I posted yesterday in my travels. As most of you are not Pocket Ops Backers, what follows is an account of this week’s ‘Adventures in Publishing’, and what you do to serve your Backers.

Hurry Up & Wait

Like many things in life, waiting for games to arrive is often a situation where you wait, and wait, and wait, and then everything happens all at once. Our lovely little game was making its way cross country, when I got the call Monday morning that the games were in fact in Ft. Wayne, IN. The shipment would be delivered to Impressions the next day (Tue Nov 28). This is fully a week in advance of the estimate I was given.

You always hope that things are going to happen early, but never count on it. All along I had been planning to fulfill Pocket Ops myself, by hand, just as I did Unreal Estate, but in the past week some things came together and it just didn’t seem like that was the best choice. I’d not completely decided to use a fulfillment company, but now I had to make the decision. And given my upcoming long weekend to New Mexico, I felt I was serving my Backers better by keeping the product moving than letting it sit for 5 days while I was away, and fulfilling upon my return.

I checked with my wife, and she was cool with it. I checked the calendar, and by a miracle did not have any commitments commanding my time. And so shortly after 8a the next day, I got in the car and drove to Ft. Wayne. The delivery actually arrived about 30 minutes before I pulled up to their loading dock. Talk about timing!

Making an Impression

While I could have just had Impressions send the order to fulfillment, that might have taken a few days, and I am tired of waiting. I am tired of all the Backers waiting. You want a job done right, do it yourself, they say! I pulled up to Impressions and there was Doug, the warehouse manager, with a big smile on his face. HUGE shout out to this man, as it was a busy Tuesday, and he was able to receive my order and keep me moving very swiftly. It took about 20 minutes to load up, and I was back in the car, off and rolling to Berea, OH, where I have outsourced the fulfillment duties for Pocket Ops.

Fulfillment Under Way

I didn’t get home until about 9p last night, but what a fantastic day of serving my Backers. The fulfillment company is now in process of setting everything up, and I’m told fulfillment should begin next week. That means that most of my Backers, particularly those in North America, should have their copies in hand in time for holiday gaming.

And so begins the final stage of another Kickstarter. There were many similarities from Unreal Estate to Pocket Ops, but many new challenges as well. Just when you think you know something, life is always there to throw you some curve balls.

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